Q1. The receiver's act of interpreting the sender's symbols back into meaning is called — Unit 1

1. Feedback
2. Transmission
3. Encoding
4. Decoding

Q2. "Noise" in the communication process means — Unit 1

1. Only loud background sounds
2. Anything that distorts or interferes with the message
3. The feedback from the receiver
4. The channel of communication

Q3. Formal communication in an organisation follows — Unit 1

1. Personal friendships
2. The official chain of command
3. Social media trends
4. The grapevine

Q4. A manager giving work instructions to her team is an example of — Unit 1

1. Upward communication
2. Downward communication
3. Diagonal communication
4. Lateral communication

Q5. Communication between two department heads at the same organisational level is called — Unit 1

1. Diagonal communication
2. Horizontal communication
3. External communication
4. Upward communication

Q6. Which "C" of communication asks the sender to avoid unnecessary words and repetition? Unit 1

1. Courtesy
2. Concreteness
3. Completeness
4. Conciseness

Q7. A listener who has already decided that the speaker is wrong, before hearing the full argument, faces — Unit 1

1. A semantic barrier
2. A psychological barrier
3. An organisational barrier
4. A physical barrier

Q8. Proxemics is the study of — Unit 1

1. Time management
2. Hand gestures
3. Personal space and distance in communication
4. Voice pitch

Q9. Communication is called a two-way process because it requires — Unit 1

1. Two senders at all times
2. Written and oral forms together
3. Two different languages
4. Both sending and receiving, completed by feedback

Q10. Chronemics relates to — Unit 1

1. The study of handwriting
2. The choice of fonts in documents
3. The study of colours in presentation slides
4. The use of time in communication

Q11. Listening to a favourite song purely for enjoyment is an example of — Unit 2

1. Appreciative listening
2. Discriminative listening
3. Comprehensive listening
4. Critical listening

Q12. A student listening to a lecture to fully understand the topic is practising — Unit 2

1. Passive listening
2. Appreciative listening
3. Comprehensive listening
4. Empathetic listening

Q13. Hearing only what one wants to hear and ignoring the rest is called — Unit 2

1. Active listening
2. Selective listening
3. Critical listening
4. Discriminative listening

Q14. Which of these shows good listening in a conversation? Unit 2

1. Asking a clarifying question after the speaker pauses
2. Changing the topic quickly
3. Nodding without understanding
4. Finishing the speaker's sentences

Q15. In a meeting, an effective listener should — Unit 2

1. Prepare the next agenda item
2. Start replying mid-sentence
3. Wait for the speaker to finish before responding
4. Whisper to neighbours

Q16. Listening mainly to prepare a counter-attack instead of understanding the speaker is called — Unit 2

1. Defensive listening
2. Discriminative listening
3. Appreciative listening
4. Comprehensive listening

Q17. Which of the following is a sign of POOR listening? Unit 2

1. Taking brief notes
2. Asking clarifying questions
3. Maintaining eye contact
4. Daydreaming while the speaker talks

Q18. A listener who leans slightly forward toward the speaker is showing — Unit 2

1. Tiredness
2. Impatience
3. Disagreement
4. Interest and engagement

Q19. Which response best demonstrates active listening? Unit 2

1. "Let me make sure I got this — you need the report by Friday?"
2. Silence with a blank stare
3. "I already knew that."
4. "Whatever you say."

Q20. Jumping to a conclusion before the speaker has finished is known as — Unit 2

1. Empathetic listening
2. Paraphrasing
3. Premature evaluation
4. Note-taking

Q21. Clear and correct pronunciation of each word is called — Unit 3

1. Amplification
2. Intonation
3. Articulation
4. Modulation

Q22. Speaking too fast during a presentation usually — Unit 3

1. Improves the speaker's confidence
2. Impresses the audience
3. Reduces clarity and comprehension
4. Saves everyone's time equally

Q23. The main body of a presentation should — Unit 3

1. Present points in a logical order with supporting evidence
2. Introduce completely new topics every minute
3. End with "thank you" after every slide
4. Repeat the introduction word for word

Q24. Which of these is a DON'T in a group discussion? Unit 3

1. Speaking only to impress, without listening
2. Staying relevant to the topic
3. Listening carefully to others
4. Supporting points with examples

Q25. Standing with crossed arms during a presentation generally signals — Unit 3

1. Defensiveness or a closed attitude
2. Deep interest in the topic
3. Physical tiredness only
4. Confidence and openness

Q26. The most useful preparation before a job interview is to — Unit 3

1. Research the organisation and the role
2. Buy expensive clothes only
3. Prepare excuses for weaknesses
4. Memorise jokes

Q27. Asking thoughtful questions to the interviewer at the end of an interview shows — Unit 3

1. Disrespect for time
2. Overconfidence
3. Genuine interest and preparation
4. Lack of knowledge

Q28. A flat, monotonous pitch throughout a speech makes listeners feel — Unit 3

1. Excited
2. Bored and disengaged
3. Curious
4. Respected

Q29. A deliberate pause during a speech is used to — Unit 3

1. Waste the allotted time
2. Drink water
3. Show the speaker forgot the point
4. Emphasise a point and let the audience absorb it

Q30. A debate differs from a discussion mainly because a debate — Unit 3

1. Has no topic at all
2. Involves opposing sides competing to win
3. Forbids all disagreement
4. Is always written, never spoken

Q31. In SQ3R, the "Survey" step requires the reader to — Unit 4

1. Write the examination
2. Read every word carefully
3. Glance through headings, pictures and summaries
4. Memorise the whole chapter

Q32. The main idea of a paragraph is usually stated in its — Unit 4

1. Longest sentence
2. Footnote
3. Last word
4. Topic sentence

Q33. "Rina packed an umbrella although the morning sky was perfectly clear." The reader can infer that Rina — Unit 4

1. Dislikes umbrellas
2. Expects rain later
3. Cannot see the sky
4. Is going swimming

Q34. Which of the following statements is a FACT? Unit 4

1. "This is the best book ever written."
2. "Mumbai is the most beautiful city in the world."
3. "The train reached the station at 9:40 a.m."
4. "Classical music is boring."

Q35. A glossary at the end of a textbook is useful for — Unit 4

1. Checking the author's biography
2. Practising pronunciation
3. Finding the page numbers of pictures
4. Looking up the meanings of key terms

Q36. Reading only the first sentence of each paragraph of a long article to decide whether it is useful is an example of — Unit 4

1. Intensive reading
2. Loud reading
3. Scanning
4. Skimming

Q37. Silently pronouncing every word while reading, which slows you down, is called — Unit 4

1. Skimming
2. Subvocalisation
3. Previewing
4. Inferring

Q38. The "Review" step of SQ3R means — Unit 4

1. Lending the book to a friend
2. Reading the chapter for the first time
3. Revisiting notes and self-testing after reading
4. Skipping difficult portions

Q39. Writing a chapter's summary in your own words mainly tests your — Unit 4

1. Handwriting speed
2. Comprehension of the chapter
3. Spelling memory
4. Reading speed

Q40. Reading a poem slowly to grasp its deeper layers of meaning is an example of — Unit 4

1. Intensive reading
2. Extensive reading
3. Scanning
4. Skimming

Q41. The tone of business writing should generally be — Unit 5

1. Polite, professional and positive
2. Angry and threatening
3. Overly emotional
4. Casual and slangy

Q42. In an email, BCC (blind carbon copy) is used when the sender wants to — Unit 5

1. Delete the message
2. Send a copy without other recipients knowing
3. Make the text bold
4. Attach a large file

Q43. The main purpose of a cover letter sent with a job application is to — Unit 5

1. Introduce yourself and connect your skills to the job
2. Discuss salary in detail
3. List your hobbies at length
4. Repeat the entire resume

Q44. Which element is a MUST in an official notice? Unit 5

1. A personal photograph
2. Signature of every reader
3. A colourful border
4. Date and the issuing authority

Q45. A report that analyses data and suggests a course of action is called — Unit 5

1. A routine report
2. An informational report
3. An analytical report
4. A progress report

Q46. Business writing prefers the active voice because it is — Unit 5

1. Harder to understand
2. Always in the past tense
3. Longer and more formal
4. Clearer and more direct

Q47. Technical jargon should be avoided in general writing because it — Unit 5

1. Is grammatically wrong
2. Makes the writing look short
3. Confuses readers outside the field
4. Improves everyone's vocabulary

Q48. A formal email usually closes with — Unit 5

1. "Regards" or "Sincerely" followed by the sender's name
2. No closing at all
3. A funny quote
4. "Bye, take care!"

Q49. The correct order of the writing process is — Unit 5

1. Plan → draft → revise → proofread
2. Draft → plan → proofread → revise
3. Revise → proofread → plan → draft
4. Proofread → draft → plan → revise

Q50. A circular is an official message that is — Unit 5

1. Never dated
2. Sent to many people or departments at once
3. Always handwritten
4. Meant for one person only