Q1. The process of converting a message into symbols, words or gestures by the sender is called — Unit 1

1. Noise
2. Encoding
3. Decoding
4. Feedback

Q2. The receiver's response to the sender's message is called — Unit 1

1. Medium
2. Channel
3. Decoding
4. Feedback

Q3. Which of the following is NOT one of the 7 Cs of effective communication? Unit 1

1. Clarity
2. Concreteness
3. Correctness
4. Complexity

Q4. In an organisation, the "grapevine" refers to — Unit 1

1. The company website
2. The annual report
3. The official notice board
4. The informal channel of communication

Q5. Which "C" of communication means keeping the receiver's needs, feelings and viewpoint in mind? Unit 1

1. Consideration
2. Concreteness
3. Completeness
4. Correctness

Q6. Upward communication flows — Unit 1

1. From superiors to subordinates
2. From subordinates to superiors
3. Between departments at the same level
4. Outside the organisation

Q7. Semantic barriers to communication arise mainly due to — Unit 1

1. Poor eyesight of the receiver
2. Loud background noise
3. Differences in the meaning of words and symbols
4. Long distance between sender and receiver

Q8. Communication between a production supervisor and the marketing manager (different departments, different levels) is an example of — Unit 1

1. Downward communication
2. Diagonal communication
3. Horizontal communication
4. Upward communication

Q9. Intrapersonal communication is communication — Unit 1

1. Between two persons
2. Within oneself
3. In a large group
4. Through mass media

Q10. Which of the following is an example of non-verbal communication? Unit 1

1. Facial expressions
2. A phone call
3. An office email
4. A written memo

Q11. Listening differs from hearing because listening is — Unit 2

1. Possible only with eyes closed
2. Exactly the same as hearing
3. A passive physical process
4. An active, conscious process

Q12. Which of the following is NOT a recognised type of listening? Unit 2

1. Critical listening
2. Decorative listening
3. Appreciative listening
4. Empathetic listening

Q13. Empathetic listening mainly aims to — Unit 2

1. Understand the speaker's feelings and emotions
2. Find faults in the argument
3. Judge the speaker's logic
4. Enjoy music or poetry

Q14. Pretending to pay attention while actually thinking about something else is called — Unit 2

1. Critical listening
2. Discriminative listening
3. Active listening
4. Pseudolistening

Q15. Which of these habits improves listening? Unit 2

1. Planning your reply while the speaker talks
2. Looking at your phone frequently
3. Interrupting to show knowledge
4. Paraphrasing the speaker's message to check understanding

Q16. Taking brief notes during a lecture helps the listener because it — Unit 2

1. Only impresses the teacher
2. Distracts the mind from the speaker
3. Keeps the listener active and aids later recall
4. Replaces the need to listen

Q17. Critical listening is mainly used to — Unit 2

1. Distinguish between two similar sounds
2. Enjoy a song
3. Evaluate the logic and evidence in a message
4. Comfort a crying friend

Q18. Which non-verbal behaviour shows that the listener is attentive? Unit 2

1. Nodding and maintaining eye contact
2. Crossing arms and leaning back
3. Checking the watch
4. Yawning repeatedly

Q19. Recognising whether a speaker's tone is angry, sarcastic or sincere is an example of — Unit 2

1. Comprehensive listening
2. Passive listening
3. Appreciative listening
4. Discriminative listening

Q20. The main purpose of comprehensive (content) listening is to — Unit 2

1. Understand and retain information
2. Judge the speaker's character
3. Enjoy rhythmic sounds
4. Identify background noises

Q21. Voice modulation in speaking refers to — Unit 3

1. Reading from a written script
2. Whispering throughout the speech
3. Speaking in a foreign language
4. Varying pitch, tone and volume for effect

Q22. Which behaviour is most valued in a group discussion? Unit 3

1. Interrupting others frequently
2. Agreeing with everyone silently
3. Building on others' points with logical arguments
4. Dominating the entire discussion

Q23. An "extempore" speech is one that is delivered — Unit 3

1. After months of preparation
2. Without prior preparation, on the spot
3. By reading a written text aloud
4. Only in a foreign language

Q24. Kinesics is the study of — Unit 3

1. Body movements, gestures and posture
2. Personal space and distance
3. Use of time in speech
4. Voice quality and pitch

Q25. Paralanguage includes all of the following EXCEPT — Unit 3

1. Rate of speech
2. The literal meaning of words
3. Pitch variations
4. Tone of voice

Q26. An effective presentation should open with — Unit 3

1. A long apology for being nervous
2. A detailed biography of the speaker
3. An attention-grabber like a question, story or striking fact
4. The conclusion of the topic

Q27. The interview question "Tell me about yourself" mainly tests the candidate's — Unit 3

1. Ability to present oneself concisely and confidently
2. Knowledge of technical formulas
3. Salary expectations
4. Memory of school dates

Q28. The fear of public speaking is called — Unit 3

1. Glossophobia
2. Agoraphobia
3. Xenophobia
4. Claustrophobia

Q29. The first thing to do when answering an official telephone call is to — Unit 3

1. Transfer the call immediately
2. Ask the caller's personal details
3. Greet and identify yourself and the organisation
4. Put the caller on hold

Q30. Intonation in speech refers to — Unit 3

1. The choice of vocabulary
2. The speed of speaking
3. The rise and fall of the voice
4. The loudness of the voice

Q31. Skimming is a reading technique used to — Unit 4

1. Read poetry aloud beautifully
2. Find one specific date in a text
3. Get the general idea or gist quickly
4. Memorise every word

Q32. Scanning is most useful when you need to — Unit 4

1. Locate specific information like a name or number
2. Understand a poem's hidden meaning
3. Learn a new language's grammar
4. Enjoy a novel's storyline

Q33. In the SQ3R reading method, the letters stand for — Unit 4

1. Survey, Question, Read, Recite, Review
2. Study, Quiz, Read, Recall, Revise
3. Search, Query, Read, Restate, Report
4. Skim, Question, Read, Repeat, Remember

Q34. Reading a legal contract word by word for complete understanding is — Unit 4

1. Intensive reading
2. Scanning
3. Extensive reading
4. Skimming

Q35. Reading novels and newspapers for pleasure and general understanding is — Unit 4

1. Intensive reading
2. Extensive reading
3. Critical reading
4. Loud reading

Q36. "Reading between the lines" means — Unit 4

1. Reading only alternate lines
2. Understanding the implied or hidden meaning
3. Reading very slowly
4. Skipping difficult words

Q37. Underlining key terms and writing margin notes while reading a textbook is a strategy of — Unit 4

1. Skimming
2. Subvocalisation
3. Passive reading
4. Active reading

Q38. Guessing an unknown word's meaning from the surrounding sentences uses — Unit 4

1. Random guessing
2. A dictionary only
3. Context clues
4. Loud pronunciation

Q39. Critical reading of an article involves — Unit 4

1. Counting the number of paragraphs
2. Reading as fast as possible
3. Accepting everything the author says
4. Evaluating arguments, evidence and possible bias

Q40. In reading, "regression" refers to the habit of — Unit 4

1. Reading faster than usual
2. Going back and re-reading the same lines repeatedly
3. Reading without moving the lips
4. Skipping to the last page

Q41. Which "C" of written communication demands that the message be free of grammatical and factual errors? Unit 5

1. Conciseness
2. Correctness
3. Concreteness
4. Courtesy

Q42. A précis is — Unit 5

1. An expanded explanation of a passage
2. A word-by-word copy of the original
3. A concise summary in the writer's own words
4. A critical review of a book

Q43. The subject line of a formal email should be — Unit 5

1. Left blank
2. Long and detailed
3. Short and specific
4. Written in capital letters only

Q44. An effective resume should be — Unit 5

1. Concise (1–2 pages), tailored and error-free
2. Handwritten in decorative style
3. Written without any contact information
4. Ten pages long with every life detail

Q45. The minutes of a meeting mainly record — Unit 5

1. Attendance only
2. Every word spoken by each member
3. Decisions taken and action points
4. The menu of refreshments served

Q46. A memorandum (memo) is primarily used for — Unit 5

1. Writing to customers
2. Publishing in newspapers
3. Personal invitations
4. Communication within an organisation

Q47. An agenda for a meeting is — Unit 5

1. A vote of thanks
2. The list of topics to be discussed, circulated beforehand
3. The attendance register
4. The minutes of the last meeting

Q48. In a formal report, recommendations are placed — Unit 5

1. Before the title page
2. After the findings and conclusion, near the end
3. In the middle of the introduction
4. Only in the appendix

Q49. Proofreading means — Unit 5

1. Adding new ideas to the text
2. Translating the document
3. Writing the first rough draft
4. Checking the final draft for errors before submission

Q50. In a formal letter, the date is written — Unit 5

1. Below the sender's address
2. After the signature
3. Before the salutation
4. At the very end of the letter